Privacy Policy

1. Introduction

Welcome to TrackoVoAI. This Privacy Policy explains how Trackovo AI Technologies Private Limited ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website, trackovoai.com, or use our AI Security Analyst platform (collectively, the "Services"). We are deeply committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable data protection laws.

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We may collect several types of information from and about users of our Services. This includes personal information such as your name, business email address, company name, phone number, and professional title when you register for an account, request a demo, or contact us. We also collect usage data automatically as you navigate through the site, which may include IP addresses, browser types, operating systems, referring URLs, and details of your interactions with the platform.

Additionally, when you use our AI Security Analyst platform, we process security telemetry data provided by your organization. This data is processed strictly in accordance with our Terms & Conditions and Data Processing Addendums. We utilize cookies and similar tracking technologies to enhance user experience and gather aggregate data about site traffic and interactions.

3. How We Use Information

The information we collect is primarily used to provide, maintain, and improve our Services. We use your personal information to manage your account, provide customer support, and fulfill any requests you make, such as processing early access applications. We also analyze usage patterns to optimize our platform's functionality, enhance user interfaces, and develop new features.

Furthermore, we may use your contact information to communicate with you about service updates, security alerts, administrative messages, and promotional offers, provided you have opted in to receive such communications. We process information to enforce our terms, prevent fraud, ensure the security of our IT systems, and comply with legal and regulatory requirements.

4. Legal Basis for Processing

Our legal basis for collecting and processing your personal data depends on the specific context in which we collect it. In many cases, we process data based on your explicit consent, such as when you subscribe to our newsletters or submit a contact form. We also process data when it is a contractual necessity, meaning the processing is required to fulfill our obligations under an agreement with you or your organization.

Additionally, we may rely on legitimate business interests to process data for purposes such as improving our services, maintaining security, and conducting statistical analysis, provided these interests do not override your fundamental rights and freedoms. In certain situations, we may also be legally obligated to collect or retain personal information to comply with judicial proceedings or statutory requirements.

5. Data Sharing

We do not sell your personal information to third parties. We may share your data with trusted service providers, contractors, and subprocessors who assist us in operating our platform, conducting business, and delivering services to you, subject to strict confidentiality obligations. These partners include cloud hosting providers, analytics services, and customer support software vendors.

We may also disclose your information if required to do so by law, in response to a subpoena, court order, or other lawful requests by public authorities, including to meet national security or law enforcement requirements. In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of the business transaction, and you will be notified of any such change.

6. Data Security

We take the security of your data extremely seriously and implement robust technical and organizational measures to protect it. Our platform utilizes industry-standard encryption protocols (such as TLS 1.2+ for data in transit and AES-256 for data at rest) to safeguard your information against unauthorized access, alteration, disclosure, or destruction.

We employ strict access controls, multi-factor authentication, and continuous monitoring of our infrastructure to detect and mitigate potential vulnerabilities. While we strive to use commercially acceptable means to protect your personal information, it is important to acknowledge that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. For customer account data, this generally means we keep the information for the duration of your active subscription and a short grace period thereafter to facilitate account recovery or compliance.

Security telemetry data processed by the AI Security Analyst platform is retained according to highly configurable retention policies set by your organization's administrators. Once data reaches the end of its retention period, or upon a valid deletion request, it is securely and permanently deleted from our primary systems and backups in accordance with our data disposal procedures.

8. Your Rights

Depending on your location and applicable data protection laws, you may have specific rights regarding your personal information. These rights typically include the ability to access the personal data we hold about you and receive a copy of it. You may also request the correction of any inaccurate or incomplete information we have on file.

Furthermore, you have the right to request the deletion of your personal data, object to its processing for direct marketing purposes, and request the restriction of processing in certain circumstances. You may also have the right to data portability, allowing you to receive your data in a structured, commonly used format. To exercise any of these rights, please contact us using the details provided below.

9. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside of India and choose to provide information to us, please note that we transfer the data, including personal data, to India and other regions for processing.

When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses or other legally recognized transfer mechanisms, ensuring that your data receives an adequate level of protection consistent with this policy.

10. Cookies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use essential cookies required for the platform to function securely, as well as analytical cookies to help us understand how users interact with our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept essential cookies, you may not be able to use some portions of our platform effectively. We provide a cookie management tool on our website to allow you to configure your preferences regarding non-essential tracking technologies.

11. Children's Privacy

Our Services are intended for professional and enterprise use and are not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

If we become aware that we have collected personal data from children without verification of parental consent, we will take immediate steps to remove that information from our servers and internal systems securely.

12. Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the document.

In cases of significant changes affecting your rights or how we handle your data, we may also notify you via email or a prominent notice on our platform prior to the change becoming effective. We advise you to review this Privacy Policy periodically for any updates.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to resolving any privacy-related issues promptly and transparently.

You can reach us at:
Email: hello@licerontech.com
Address: Trackovo AI Technologies Private Limited, Plot-01, Bindal Enclave, Phi-4, Kasna, Dadri, Gautam Buddha Nagar - 201310, UP, India