Terms & Conditions

1. Acceptance of Terms

By accessing or using the services provided by Trackovo AI Technologies Private Limited ("TrackoVoAI," "we," "us," or "our"), including our AI Security Analyst platform and website, you agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you or the entity you represent ("Customer," "you") and TrackoVoAI. If you do not agree to these Terms, you may not access or use our services.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. In that case, the terms "Customer" and "you" shall refer to that entity.

2. Description of Service

TrackoVoAI provides a cloud-based AI Security Analyst platform ("Platform") designed to ingest, process, and analyze security telemetry and logs from various customer environments. The Platform utilizes machine learning and behavioral analytics to detect anomalies, investigate potential threats, and provide contextual security insights to assist your security operations.

The Service includes the software, APIs, documentation, and any related support services provided by TrackoVoAI. We reserve the right to update, modify, or discontinue features of the Service at our discretion, provided that any material degradation of core functionality will be communicated in advance.

3. Account Registration and Security

To access the Platform, you must register for an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify TrackoVoAI immediately of any unauthorized access or use of your account.

TrackoVoAI implements stringent security measures, but you acknowledge that securing your endpoint devices and managing internal user permissions within the Platform is your responsibility. We are not liable for any loss or damage arising from your failure to protect your credentials or enforce appropriate internal access controls.

4. Acceptable Use

Customers agree to use the Service strictly for lawful purposes and in accordance with these Terms. You shall not use the Platform to process illegal content, infringe upon intellectual property rights, or conduct unauthorized penetration testing or vulnerability scanning against TrackoVoAI infrastructure.

Furthermore, you may not reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying algorithms of the Platform. Customers are prohibited from reselling or sublicensing the Service to third parties without a specific reseller agreement in place with TrackoVoAI.

5. Intellectual Property

TrackoVoAI retains all right, title, and interest in and to the Service, including the Platform, underlying software, proprietary algorithms, threat intelligence feeds generated by us, user interfaces, logos, and documentation. These are protected by copyright, trademark, and other intellectual property laws.

Your use of the Service does not grant you any ownership rights. You are granted a limited, non-exclusive, non-transferable right to access and use the Platform for your internal security operations during the term of your subscription. Customer retains ownership of all their own data and materials.

6. Customer Data

You retain all rights, title, and ownership to the telemetry, logs, and information you submit to the Platform ("Customer Data"). You grant TrackoVoAI a worldwide, limited-term license to host, copy, transmit, and display Customer Data strictly as necessary for us to provide the Service to you.

We process Customer Data solely in accordance with your instructions and our Data Processing Addendum. TrackoVoAI may also use aggregated, anonymized data derived from Customer Data to improve our machine learning models and overall service performance, provided such data cannot be linked back to you or any individual.

7. Confidentiality

Both parties agree to protect each other's confidential information with the same degree of care they use to protect their own, but no less than a reasonable degree of care. Confidential Information includes all non-public technical, business, and financial data disclosed by one party to the other.

Neither party shall disclose the other's Confidential Information to any third party except to employees, contractors, and legal advisors who have a need to know and are bound by confidentiality obligations. This obligation survives the termination of these Terms.

8. Payment Terms

Access to the Platform is provided on a subscription basis. You agree to pay all applicable fees as specified in your order form or standard pricing tier. Fees are billed in advance on the agreed-upon billing cycle (monthly or annually) and are non-refundable except as explicitly stated in these Terms.

If payment is not received by the due date, TrackoVoAI may suspend your access to the Service until payment is made. You are responsible for all applicable taxes associated with your purchase, excluding taxes based on TrackoVoAI's net income.

9. Service Level

TrackoVoAI is committed to providing a reliable service and targets an uptime availability of 99.9% for the Platform. We will make commercially reasonable efforts to ensure the Service is available 24/7, excluding planned maintenance windows.

We will provide advance notice of scheduled maintenance that may cause service interruption. In the event of a significant unannounced outage, enterprise customers may be eligible for service credits as defined in a separate Service Level Agreement (SLA) if applicable.

10. Limitation of Liability

To the maximum extent permitted by applicable law, TrackoVoAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption, arising out of or related to your use of or inability to use the Service.

In no event shall TrackoVoAI's aggregate liability for any claims related to the Service exceed the total amount paid by you to TrackoVoAI during the twelve (12) months immediately preceding the event giving rise to the liability. This limitation applies regardless of the legal theory under which damages are sought.

11. Indemnification

You agree to indemnify, defend, and hold harmless TrackoVoAI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of your breach of these Terms, your violation of any laws, or third-party claims related to your Customer Data.

12. Term and Termination

These Terms remain in effect for the duration of your active subscription. You may cancel your subscription at any time by following the process outlined in your account settings or contacting support. Cancellation will be effective at the end of the current billing cycle.

TrackoVoAI may terminate or suspend your account immediately, without prior notice or liability, for any material breach of these Terms. Upon termination, your right to use the Service will immediately cease, and you must discontinue all use of the Platform.

13. Data Portability

Upon termination of your account, you will have a limited window (typically 30 days) to export your configuration data and analysis reports from the Platform using our standard export tools. TrackoVoAI does not guarantee long-term retention of raw telemetry data post-termination.

After this period, TrackoVoAI will securely delete your Customer Data from our active systems in accordance with our retention and deletion policies, barring any data we are legally required to retain.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by emailing the address associated with your account or by posting a prominent notice on the Platform. Your continued use of the Service after such modifications constitutes your acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

16. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved through good faith negotiations. If the dispute cannot be resolved informally within thirty (30) days, it shall be submitted to binding arbitration in Gautam Buddha Nagar, Uttar Pradesh, India, in accordance with applicable arbitration rules.

17. Contact

If you have any questions about these Terms, please contact us at:
Email: hello@licerontech.com